About
Support Should Feel Like Ownership.
RealReply was built around one simple belief: when customers reach out, someone should own the outcome. Not a subscription. Not a bloated helpdesk. A real system that lives inside your app and protects the customers you worked so hard to earn.
Why RealReply Exists
Getting customers is hard. Losing them is easy.
Founders spend months (or years) acquiring customers. Ads. Cold emails. Launches. Product iterations. Then one issue goes unanswered, or gets lost in Slack, or disappears in someone's inbox.
Churn doesn't happen because someone didn't care. It happens because no one owned the process.
RealReply was created to fix that.
- Early customers expect to talk to a person
- Founders often are the support team
- As teams grow, support gets fragmented
- Tickets get handled but not owned
- Most helpdesks are built for volume, not accountability
Ownership Over Tickets
RealReply is built around a simple rule: every issue has an owner, and that owner is visible.
The conversation lives with your product, not in a separate portal.
Own the outcome.
Someone is accountable for what happens next, and the customer can feel it.
Keep it inside your product.
The conversation lives with your UI and your data, not a separate portal.
Make it simple enough to use daily.
Lightweight flows that your team actually follows.
Prevent churn before it starts.
Fast, human replies turn issues into trust instead of refunds.
This replaces email threads, shared inboxes, Slack DMs, and bloated CRMs with one owned workflow.
Built for Modern Apps
Built for modern stacks. Not for PHP portals from 2009.
Embedded directly in your application
Support is part of the product UI, not a separate destination.
Serverless architecture
Edge-first and deployable with the rest of your app.
You own the system
Your customer relationships stay in your stack.
Designed for founders and product teams
Simple enough to use daily, strict enough to create accountability.
No subscription model
Not rent. Infrastructure you install and control.
Lightweight process, serious accountability
Every issue has an owner, and the owner is visible.
Who Uses RealReply
If you worked hard to earn the customer, you'll work hard to keep them.
Preventing Churn Is a Discipline
Support is retention infrastructure. Conversations are signals. Process is trust.
RealReply isn't just a support tool. It's a system that protects revenue by making ownership visible and accountability lightweight.
Keep the Customers You Earned.
You did the hard part. RealReply helps you keep them.