Keep the customers you earned
Support that lives in your product — not on someone else’s server.
Deploy once. No seat tax. No subscription. Yours forever.
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Support that lives where your product lives.
Your customers signed up for your product - not someone else's helpdesk.
Embedded directly into your UI
Customers stay inside your product instead of bouncing to a separate helpdesk.
Runs on your infrastructure
Deploy it alongside your app, with your usual CI and hosting choices.
Uses your authentication
The same identity, roles, and sessions you already trust.
Keeps your data in your stack
Conversations and history live where your product data lives.
No redirect to another server
Support is part of the product experience, not an external destination.
Embedded by design
It lives inside your product.
RealReply embeds directly into your application UI.
Your domain.
Lives at your URL, inside your product flow.
Your auth.
No parallel identity system. It respects your roles and sessions.
Your database.
Conversations, ownership, and history stay in your stack.
Your brand.
Matches your UI so support feels like part of the product.
Runs serverlessly
Edge-first, deployable with the rest of your app.
Designed for modern stacks
Works with the tools you already ship with.
Next.js, Cloudflare, and edge-first apps
Built for modern routing and server actions.
No iframe portals required
Unless you explicitly want one.
Built for teams deploying at the edge - not on shared hosting.
Ownership
Not a subscription. Software you own.
Most support tools rent you access to your own customer conversations. RealReply is infrastructure. You install it. You control it. It runs in your stack.
The relationship belongs to you.
Serverless
Serverless. Lightweight. Modern.
RealReply is built for modern deployment models.
Core promise
Still simple. Still human.
Technology aside, the mission is simple:
Every issue is written down.
If it matters to a customer, it becomes a real, trackable item.
Someone owns it.
There is always a clear human accountable for next steps and follow-through.
The customer gets a real reply.
No auto-resolves, no silence. Customers hear back with context and a plan.
Why this exists
You worked too hard to lose them.
Early customers don't expect a helpdesk department. They expect you.
RealReply gives you just enough structure to stay professional - without outsourcing the relationship.
Own your support.
Takes minutes to integrate. Prevents months of churn.