Introduction

RealReply runs inside your application, not on someone else’s domain. There’s no external helpdesk portal, no seat-based billing, and no dependency on a third-party SaaS you don’t control. You deploy it once, and it becomes part of your product.

What RealReply Is

RealReply is a support system designed to:

• Capture customer issues directly inside your app
• Structure conversations as durable, trackable tickets
• Ensure every issue has clear ownership
• Prevent churn by making sure customers always get a real reply

It’s built for teams who believe support isn’t an afterthought — it’s part of the product experience.

What It’s Not

RealReply is not:

• A hosted helpdesk you send users to
• A separate dashboard customers must log into
• A subscription-based support SaaS
• A PHP-era ticketing system bolted onto your workflow

Your customers stay in your product. Your team stays in control. The relationship remains yours.

How It Fits

RealReply embeds directly into your application UI. When a user reports a problem, the issue becomes a structured ticket with a message thread. Conversations are stored in your infrastructure and follow your deployment model.

Because it runs serverlessly and embeds natively, RealReply behaves like first-party functionality — not an integration.

Philosophy

You worked hard to earn your customers. Losing them over slow responses, unclear ownership, or broken support workflows is avoidable.

RealReply exists to make one thing non-negotiable:

Every customer gets a real reply.